Constant Lack of Service from Telkom

I opened a Dell laptop contract with Telkom Clearwater (Johannesburg) on the 31st January 2018! it is now almost two months of me having to follow up and physically go to the store because the phones do not work and everytime I go in, the assistants state that they do not have stock. I have left three messages for the store manager to contact me - I have never received a response.

This is disgusting service as when I opened the contract, I asked the assistant when will the laptop be ready and she stated within three days - it's almost two months with NO feedback from Telkom and zero consideration for the customer!

Treating Customers Fairly is clearly not a requirement for Telkom as per this experience.

I have now reached the helpdesk and spoke to Anelesa who stated that she is unable to provide a reference but will escalate my issue to the branch manager.