Constant Lack of Feedback

I initially raised a query on 10 December 2017 to cancel my Mobile contract ********** 595 as I no longer need it. Clearwater Telkom advised that I am on a 24 month contract whereas I remember signing a month-on-month contract. I requested a copy of the contract which took almost a month to advise me that this was lost(I therefore requested the contract to be cancelled due to a lack of documentation). Please check all the attempts I have made to contact Telkom(CCC and Clearwater branch) and understand that I made a valiant effort to have this resolved without resorting to HelloPeter. When I visited Clearwater Telkom on 22/01/2018 to obtain finality to the situation I was advised that all systems are down and that they could not even call the call center to confirm if the contract was cancelled. I have made contact with Mpho, Maki and Winnie who have all been helpful with face-to-face interactions. The only time Mpho responds to emails, however, is when I threaten to complain. I have also sent 2 emails to ********** with no response received. I have received feedback from Maki that the contract would be cancelled if the mandate could not be located. I called the CCC to confirm if the contract has been cancelled and they confirmed that it has not - AND THAT THEY ARE STILL SEARCHING FOR THE CONTRACT. This compliant is formal notification that i will be returning the debit order should it go off this month. Please have this matter resolved and either locate the contract or cancel it. Please be sure to keep my mobile contract ********** active and only cancel the Wifi.