1 reviews | Active since Jun 2012
<p>Hi,</p> <p> </p> <p>Last year January 2016 I disputed my account, I was billed for an installation service which I never requested. My dispute required me to withhold payment until the bill was resolved. After logging a call with Telkom, Hellopeter and FB they sorted it out and I recieved a credit. However telkom still had the audacity to go and bill me reconnection fees of R240. And this is where it started, I have a normal 10mb DSL, I dont use it for telephone charges. My bill has continuesly been way over R600+ p/m, in total I payed R7610 for the year 2016, that is excluding the R600+ credit I recieved for the incorrect bill. To make matters worse, I was told now again. That they will log a dispute but I must pay another R1750 for Jan 2017 after I paid R850 in December. I am lost for words.</p>
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Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
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We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
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