Constant incorrect billing and pathetic service

<p>I've been with Telkom for a number of years now and I've ALWAYS ALWAYS ALWAYS had issues with their service, particularly with billing. The months I am actually billed the correct amount and not double or sometimes triple billed are so few and far between.<br />I honestly don't know why I am still with this pathetic service provider.</p> <p>I recently upgraded my mobile phone contract and was supposed to be billed pro-rata.<br />I happened to see that instead of billing me pro-rata as was told to me Telkom had already tried to debit me twice causing this debit order to bounce and creating a penalty payment for me from my bank both times. Not only that. I was later sent an sms to say I my services would be suspended if I didn't make payment within 48 hours, I called and explained the situation to an agent but there was nothing they could do I was told that I would definitely be cut off if I did not make the payment (the payment of my normal monthly amount) I was also assured that this would be subtracted from the pro-rata billing amount at the end of the month.<br />I made a plan and paid the amount the very same day.<br />Les than 2 weeks later I was billed again, instead of being billed the rest of the pro-rata amount due I was billed the full amount which was a double billing. When I had phoned to enquire about this I was told that the debit which Telkom had made from my account will only reflect within 7 to 14 working days which is absolutely ridiculous. This inconvenience caused 2 of my other regular debits to bounce once again causing a double penalty from my bank.<br />This all happened a full week before my actual agreed upon debit date which is another inconvenience.<br />AS it stands I have currently lost almost over R1500 due to Telkoms incorrect debits and bank penalty charges.<br />I received my latest bill for the next month and NONE of the above has reflected in that bill, this new bill came to a little over R1800 as well.<br />Telkom is *****ing me over majorly and every time I try to get information via customer services the agent can only read me back information which is on my profile and the main 'excuse' is usually 'that hasn't reflected yet.<br />I want to know how it is so easy for Telkom to repeatedly incorrectly bill its customers but practically impossible for me to try and get these issues rectified or even just taken further tan the customer care consultant!</p> <p>I am infuriated by the repeated and absolutely terrible service. I have forfeited so much money over the time I've used Telkom services. Its disgusting how poorly Telkom considers its customers!<br />I have tried countless times to try and get these issues taken further but to no avail. I would like to get a hold of someone within the Telkom hierarchy who can actually do something .</p>