Constant high latency every day.

I am an online gamer and my line lags literally from 12 afternoon till 12 at night. <br> (400ms on the second hop of any traceroute, i.e to the Telkom exchange.)<br> <br> 1) I have called tech support and they have rebuilt my port. This fixes the problem for one day, then it comes back.<br> 2) I do not have time or the willpower to call the tech support EVERY DAY. <br> 3) This service is completely unusable for my purpose, which is online game-play.<br> <br> I need a permanent fix PLEASE this is very depressing!