Constant Excuses regarding Fault report

So here we sit with an ADSL line which has been reported already on the 12th Feb 2016 with ref number 272CRK120216 and this was due to our ADSL line which was as slow as snail mail at one point. There was also a few days which went past which we have no only struggled to get connected. So the fault was reported. Then the line was working for half a day, and yet we contacted the famous Telkom call centre whereby we held for more than 45min if not even more to get assistance.So the first fault report was just closed as resolved as there was not even a technician on site, and we were told by the call centre agent, that the fault was resolved, but in all essence the same problem persist. Yet we reported the line again with the same problem. With ref 368CRK290216, so this is whereby we were advised that a technician will come out, to date there was only promises made, and the Technical Supervisor of the Kempton area never answer his phone at all. The call centre constantly states that a technician has been assigned to the matter, but there is no technician which showed up. The lamest excuse from Telkom is sorry you are too far from the exchange, which is unacceptable.