1 reviews | Active since Mar 2009
Constant Dropping of ADSL Line
<p>I've been a happy Telkom ADSL Subscriber for the past 2 years and haven't had a problem until 2 - 3 Months ago, then all of a Sudden my line keeps dropping! The Internet cuts and the DSL lights flashes endlessly! I call Telkom customer care and advise them of the problem, they attempt to resync my line, which never works and then they escalate... 3 - 7 days later my internet is restored for a day or 2 and then drops again. at this point I repeat the process!</p> <p> </p> <p>I doubt the technicians are doing more than bouncing my line from the exchange server which works temporarily but like i say... only for a day or 2. </p> <p> </p> <p>I need a proper solution! I'm tired of having to phone Telkom on a daily basis, hanging on the line FOREVER because of high call volumes (which by the way is what they say EVERYTIME I call, so maybe, just maybe... hire more staff if this is the normal and not the exception (just a suggestion)).</p> <p> </p> <p>Please Telkom, I'm not sure how to make your call centre staff understand that there is something wrong with my line, something far larger than a simple re-sync of the connection! Is this pain going to continue until my neighbourhood become Fiber ready and i can finally leave this ****ty servie behind me?</p> <p> </p> <p>How are you going to permanently resolve my internetlessness????</p> <p> </p> <p>My most recent reference number is: 947CTK011216</p>
