Constant disconnects and pathetic service

<p>For four weeks now I have been battling with a line that constantly drops at random times. Each time it drops it re-syncs at a completely random sync ratio, with completely different SNR and Attenuation settings.</p> <p> </p> <p><br />I've had this line for almost 3yrs and never had an issue syncing at 10mbps before about a year ago when it begaun syncing at a maximum of 8mbps. This was still fine, as the line was stable still, but at the beginning of last month it all went to ****.</p> <p> </p> <p><br />I manage my line through Afrihost, but even their attempts to escalate the fault over the past 4 weeks have proved moot.</p> <p><br /> </p> <p><br />Reading up on the community forums and at mybroadband, I'm almost positive this is because of this ASISSA system they've put in place (without telling their customers!).<br />From the reports in the community it doesn't even seem like they've trained their support staff on this new system either becuse when you ask them to switch you back to fastpath they have no idea what you're talking about!!</p> <p> </p> <p>Telkom, the only reason you still exist is because you currently hold a monopoly on infrustructure. Once fibre becomes more widespread you can kiss your customers goodbye. Your complete disregard for your customers by either ignoring their faults, or implementing technology (behind their backs) which is KNOWN to adversly effect their service are just some of the many reasons you have such an appalling reputation.</p>