Constant Billing Errors, Unauthorised Charges & No Wi-Fi Service

I have been struggling with Telkom for months regarding incorrect billing and poor service.

First, I was charged for a subscription I never authorised. I was told to pay R1,200, which I paid, but my Wi-Fi was disconnected anyway and I was left without service for days. Recently, I was told I owed R800, but without explanation, half of it was deducted from my account. I then paid the outstanding balance in full, yet my Wi-Fi and SIM card were disconnected again.

I have now been without Wi-Fi since last week Thursday even though I have paid everything they claimed I owed. I cannot work or earn income because of this. Each time I call, I am told to wait (first 7 days, then 5–24 hours), but nothing changes. The collections department does not answer calls, and no one has taken accountability.

This is unacceptable. I am requesting: • Immediate reconnection of my services. • A clear statement of my account and charges. • Refunds for any unauthorised charges. • Compensation for the days I have been left without Wi-Fi.

If this is not resolved urgently, I will escalate this matter to ICASA and the Consumer Protection Office.