Constant account stuff up

Telkim WHAT THE F$&@ Are you guys doing on my monthly billing ???!!!!! I am sick and tired of you guys constantly stuffing up my billing every single month !! This has been going on since last year and nothing has still been rectified !!! For the life of me i dont know what you are doing but you are the most incompitant service providers on the planet !!! Every month its the same problem can you not see this on your customer accounts or do you just not give a sh@t ???!!!! Unauthorised billing on the same number ever single month all because you have staff thats not trained properly and sales that dont even know how to count till 10 !!!! I am sick of it ! Last month i logged a comaint it took you an entire month to sort it out and you never did ! Now i see a credit was done on the last day of the month butbyet you still debited my account with R 884 !! So who is going to carry the R 359 difference that im short on my budget ! This month the smae sh@t again ! I have a credit but you still took my money !!! You WILL reimburse my money in my account and you WILL fix your mess before the end of this month on no. ***. I have had it with you I am reporting you at ICASA !!!