Consistently Pathetic Service

My review of Telkom Mobile is two fold - both based on horrific experiences within a short space of each other.

I currently have 5 x Telkom contracts of which there are 3 x mobile. The issues I have pertains to the 3 x mobile contracts

Problem 1: Telkom Mobile do not deliver on their deals which were shown in the Special Deals brochure on the Telkom mobile website (valid from 20 Nov 2017 until 19 Jan 2017) - instead they downgrade the deal and upload a new brochure!

I tried getting the initial deal before the revision on the brochure but was unable to do so due to unhelpful / uninformed / improperly trained staff at the Telkom stores and the call center.

Despite mailing the screenshots I have of the deal I wanted - I am still unable to get the deal Unacceptable!

Problem2: I renewed 2 of my 3 mobile contracts with Telkom (with the 3rd awaiting the deal mentioned above). However, the Telkom agent changed the 3rd contract to something I didn't want but the deal was processed - he was unable to change it. To his credit he tells me that he made the error and that he is trying to resolve before the handsets are delivered by the courier company.

Unfortunately he cannot change this - but he says that should the third handset also arrive with the courier- I should turn it away and only accept the 2 x correct contracts.

A few days later 3 x handsets are delivered, but I comply and only accept the 2 correct handsets and sim cards.

All seems well...But No! Telkom suspends my current SIM card and activates the SIM card that I returned to them due to their error in processing an incorrect deal for me. This means no making, receiving and mobile data capability with my current sim.

This happens on 27 Dec 2017 and my line is still deactivated to date despite several calls and hours spent on the line with Telkom trying to rectify.

Then they try to resolve by offering me a contract that I don't want! What prompts this kind of thinking???

So I tell them No and that I want to revert to my old contract as I don't want to be tied into something that I Don't want for 2 x years!

Their response: " We can't do that right now because the person who is responsible for that is not in - we would have to wait for them"."

So I propose that I go onto their 'new contract' until their 'person who can revert contracts' returns and I am still awaiting feedback on this - Telkom creates the problem, yet they are unresponsive in resolving it!

My current situation is that I am unable to make or receive calls - since Wednesday evening. It seems no amount of calling Telkom helps to resolve this quickly so I decided to post this.

Being without a functioning mobile phone over the festive season is awful enough, but then being expected to pay Telkom for the days its not functioning is ridiculous - its as though they should be paid for bad service and no service!

What has it all come to?

I would welcome a response from the higher ups at Telkom that can actually get both my issues resolved!