Consistently No Service

So, in September I complained that they have not come to fix my telephone line or given any feedback. Their social media team gave me an escalation number (Thank you, I'll use the number next time I play lotto, I stand a better chance of it helping me there). So since their escalation is worth so much - I phoned an got another escalation number a few days later, followed by another a few days later - when suddenly my call was just closed and resolved. That last escalation number was to investigate why on earth my call was closed if I still have no dial tone, and no adsl line sync.<br> <br> Next day, phone again, whoo hoo, let's open a new call because the previous person gave me a number and didn't do anything. Again, a new reference - what happens yesterday - it gets resolved and closed. Apparently you don't need a dial tone or adsl line sync for them to close and resolve calls - the more you log, the more the technician can close - the better he looks. So phoned again, told the guy if he gives me another reference number I am going to freak out - so \I'll ask my manager to speak to their manager"- still no feedback - at least they're consistently bad at service. """