Consistently appaling service from Telkom

We have been without consistent internet service for most of 2017 and have logged the faults often.

We are finding that the faults are closed without anyone informing us BUT the problem still remains. To say it is frustrating is an understatement.

On Friday 5th January we called for an update on our latest fault (28CRZ030118) and were told an integrated sim would help us so we went to the Telkom store to collect one. After waiting in a queue for 50 minutes we left with one but with no instructions on how to set it up. I called 10120 for assistance and after 15 minutes of trying I was told the call centre agent couldn’t help us and that we should call the mobile division and select option three (whilst assuring us someone would be working on that option on the weekend). Guess what? We called 081180, selected option three and no one is there!

We are so frustrated and angry at the terrible service provided by Telkom. Today’s issue is the latest in a long line of dealing with Telkom on an almost WEEKLY BASIS (can you imagine calling the same company almost weekly for a year?!) Why are we having to keep calling to sort out a problem which we are reporting all the time which never gets solved. The service provided by your call centre agents is generally below par and Telkom is the worst company we deal with in South Africa and that’s saying something!

The sooner we can get out of our contract with Telkom the better but for now we need this problem solving and quickly! Please contact me privately for all the account information.