Consistent violation of Consumer Protection Act and poor service delivery.

<p>I have already written a review of Telkom's failure to reimburse me for the amount charged for an ADSL line I was no longer using. Firstly, they fail to end this line upon installing fibre at my residence, despite their outright promises they would so. Secondly, upon recognizing that i should be reimbursed, an amount of R4321.00, they continue to threaten me with deadlines of payment, saying that my account is in debit when it should be in credit. Furthemrore, I have logged dispute after dispute, waiting for the credit management department to fuflill its duty. </p> <p> </p> <p>In addition, I have changed my fibre bundle to a 10 mbps uncapped line and yet they tell me it takes three days to do so. I then went on to contact Telkom to enquire about the progress of the activation of this new bundle, then being told it is now going to take 7-14 work daysThis is not a physical installation. All it requires is some alteration of my account on their servers. I am sitting without wifi, waiting for my account to go into credit, and I need to work. I demand that Telkom reimburse and compensate me for the damages of their incompetence. I have been unable to work and access emails. I demand a reduced payment on my 'soon to be ' activated fibre package, and I demand that I be reimbursed for having to wait two months for a reply on my dispute concerning reimbursing of funds, and yet still nothing has happened. Telkom's service delivery is pathetic. </p>