DJ
Dean J
1 reviews | Active since Oct 2015
15 Feb 2018, 21:59
Consistent poor service delivery!!
I went into your N1 City store to change my package to a cheaper more cost effective package. The agent told me that it would no problem at all. I asked him if my old package would be cancelled immediate since i would not be able to pay for two packages. He assured me that it would be canceled end of December and I completed all the forms.
Only to find out by end January they deducted money for both packages, and this is why I hate debit orders because it's a lisence to ***** for some companies. I have now received my February account and I have been billed again for both packages!
I have been to the store now on two occasions with no effective results. I cannot afford to pay for both packages at the end of February, I also refuse to. Can you get your damn act together and sort out my account with urgency before the next debit order goes through!!
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Replies (2)
Telkom's replyOfficial
16 Mar 2018, 12:27Good day dean@t,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply16 Mar 2018, 12:27
Official
Good day dean@t,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
DJ
Dean J's updateReviewer Update
03 Apr 2018, 17:39This is a lie!! You have not bothered to make contact with me and my account is still not sorted!!! The service at you N1 City store is *******. I have dealt with Andrew Adams and his manager and they are both useless!!
DJ
Dean J's update03 Apr 2018, 17:39
Reviewer Update
This is a lie!! You have not bothered to make contact with me and my account is still not sorted!!! The service at you N1 City store is *******. I have dealt with Andrew Adams and his manager and they are both useless!!