Consistent outages on ADSL - Terrible Service

For the second time in two months my ADSL line is down and awaiting repair from Telkom. While I understand that these things happen what is incredibly frustrating is the amount of time it takes to repair the line. the initial fault finding takes days to complete and then the repair work takes even longer. It's never clear what the exact problem is and equally so, not clear as to when an outage will be restored.

I'm told be call centre agents that the problem is in hand with the technical department and despite numerous guarantees from the call centre that the technicians will call me with an update I never get called. I'm then told to find an update on the Telkom app. To my non-surprise, the app is not updated and I can't see any progress report on my fault.

I cannot see any logical reason why it takes more then 10 days to resolve a fault. I cannot understand why Telkom can't provide me with a clear and detailed update on progress with an expected repair resolution time.