Consistent Issues with account closure & payment

I have tried absolutely every formal route of dealing with this company in a civil manner, but have constantly been met with insubordination and incompetence. <br> <br> In December of 2014 I was moving property & therefore opted to transfer my Telkom ADSL account to my new address. In January I was informed that this would not be possible as there was no telephone line infrastructure in my new property. Therefore I opted to cancel my account. However, when trying to do this I was constantly met with issues from not being able to get through to consultants after waiting on the phone for over 3 hours (on several occasions), to finally getting through & consultants who still had not cancelled my account until March of this year. I informed Telkom that I would not settle my account until the situation was rectified and I was not being charged for months I did not receive services. This was still not resolved by April of this year (2015). Now they have passed me on to attorneys who are also adding extra charges, including interest. I believe this is completely against the Consumer Act as I spent hours of my own time trying to sort this out, but must now pay extra for this company's incompetence