Consistent faults

Reported Fault 569CRK071015 and now my line is dead again. There is a Telkom box at the back of my property on the boundary wall which is quite old and I believe has limited ports. This box has the main connection for a few of the adjacent houses. Often there are faults at one of the properties. The owner then logs a fault with Telkom and a Telkom employee will come to fix that fault. As soon as this happens, one of the other houses lines will be disconnected. I believe that since there are limited ports, Telkom merely disconnects one of the other lines to fix the existing fault. This then becomes a circular problem as the person whose line is disconnected then logs fault and the same thing will happen. 3 of telkom employees have admitted to me that the box is old and needs to be replaced and they have also stated that the exchange does not have enough ports for the amount of lines in the neighbourhood. Telkom has not done so. My request is that Telkom please fix the line permanently as my line is dead yet again.