CF
Charles F

1 reviews | Active since Feb 2015

29 Jul 2020, 17:21

Considering Telkom as a Service Provider? Do not even try! Worst Service Ever!!!!

Never again will I recommend Telkom to anyone. Since receiving my Fibre line, going into the shop - getting it installed in 1 weeks time and never having connection issues made me some what of a Telkom Ambassador, always recommending their service. Over 3 years of great service was left bitter in the past 4 days. I am moving house and requested a line move (30 Days Notice) as is directed. WOW was I blown away that they called me 3 times the same week to move the line after I noted that I am only moving in 4 weeks time. Then BOOOOM, fibre line disconnected at my current address. Phoned on a Sunday to find out what is happening and told my line is cancelled by order processing - off course order processing is not working on a Sunday. Monday called and notified that it will be fixed in 24 hours, Tuesday comes, no connection - phone again and again told it will take another 24 hours, Wednesday came and again - no connection. Phoned again - being told during the day it will be reconnected. Now at 5 o clock on a Wednesday still no connection, phoned again. Being told that nothing has been escalated as mentioned in the previous calls. Definitely cancelling my Telkom contract. Do not recommend this provider to anyone. Working from home and being solely reliable on my internet connection to do my work is clearly not important to Telkom. Internet has become more important than Transport to work and Telkom as a service provider should know this. I am beyond frustrated, left bitter and utterly disappointed that our relationship is going to end like this - I do not even know if this will be seen by anyone from Telkom but by just writing this I hope I can help someone by not making the same mistake as I have done. Just not worthwhile or close to being trustworthy. I AM DONE!!!! Goodbye Telkom

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