Conned out of my Fibre Contract

Telkom basically conned me out of my Telkom fibre contract seemingly to gain more money out of cancellation fees, all due to negligence and lack of communication from support. All I wanted to do was moved my line to a different location with minimal downtime because I work from home permanently.

After doing the request to move, Support contacted me to confirm the address because they were apparently having issues confirming location. They said that they would call me back if there were any other issues after I clarified the location. They never called back. On the back the service needed to be switched off, it was not. I called to understand what the issue was, and they told me that they cancelled my order (the next day they needed to install the line), and they reason for cancelling was because it was a gated community and it followed a different process. Now too late to get my service installed correctly, I was told to cancel my service and call the gated community line to apply for a new line. With no other options, I did so and was told it was my fault for cancelling so late, so they were still going to charge me for the month and seemingly charge me a cancellation fee as well.

How crazy is that. The issues don't stop there. After applying for an account successfully at the gated community line (debit orders and everything set up), I was told that it would be expedited and would be called back to receive my reference number. Still have not heard from them and eventually called again to make sure that they did not cancel things without my knowledge for insignificant reasons again.

I got redirect 5 times to different people who all were not able to help me. All telling me that the other would help them. At this point even I could not hold my cool anymore. There are no words to the negligence and pure arrogance of a company that does not seem to train their own staff, rather preferring to force their customers to fix their own internal issues for them. That and expecting their customers to know their own processes better than Telkom employees.

It is unfortunate that they are the only fibre providers for my gated community. It shows because without any competition they can treat customers however they want.

Telkom does not even deserve a 1 star rating.

At this rate it seems like they are already ready to bill me (debit orders are set up), but not ready to provide me a service for the foreseeable future.