Connection? What connection? It must be your fault

<p>My ADSL has not been working since 2:40am on the 1st December 2016. I logged a call in the early morning hours when I noticed this seeing as I couldn't work at home. After not hearing anything on the ticket I phone for a status update in the afternoon. I was told by the consultant at Telkom to contact my ISP. Which I did, after confirming everything was working with them and being unable to use the telkom guest account I contacted Telkom again. After explaining the tests I did with my ISP I was told that it would be handed/escalated to the engineers. This turned out to be a lie as the consultant closed the call and stated it was my equipment. So now after buying a new modem to prove the issue is not on my side...seeing as I cant logon to my ISP or the Telkom Guest account, my issue is no closer to being resolved and I am out of pocket for an unnecessary purchse. I am on standby at the moment which now means due to Telkoms incompetence means I have to drive to the office each and everytime I get called irrespective of what hour it is. I also have no faith that my reopened fault is going to get any attention from Telkom.</p>