Connection Issues and Outstanding problems

<p>I have been experiencing problems with my ADSL line at home for the past month.</p> <p>I am experiencing contstant connection drops on the line. Please see attached screenshot of the number of sessions on my line for March and April so far(This indicates the amount of times the connection has dropped and reconnected on my side).</p> <p> </p> <p>The above mentioned issue has been logged under *** on 2017-03-14 which has to date still not been resolved, despite me on multiple occations insisting that the issue is a line issue. The most I've heard from anyone at telkom is a phonecall once, maybe twice, a week asking me if the issue is still occurring, with whichever technician phoning me telling me that they are unable to see any problems from their end for x amount of hours despite the disconnections still prominently occurring.</p> <p>I had a technician phone me yesterday afternoon asking me if the problem was still occurring, but he had no idea what the issue even was in the first place and I had to explain the issue again only to be told that they'll arrange for a technician to come out, which I've heard nothing of since.</p> <p>I've had a 'technician' from a Telkom sub-contractor come out to my house only to tell me that they are unable to see any issues from their monitoring tools. Only to come back a week later and give me a router to test for 2 days.</p> <p> </p> <p>I have now from my end checked and double checked that all cabling controlled from my end is in order. I have tested 3 different routers to ensure that it's not a router problem. And tested with only 1 machine running on the network to ensure the network is not overloaded(even though there is only ever a maximum of 5 devices on the physical and wifi network combined). I have troubleshooted all possibilities from my end which could potentially cause the problems I am experiencing, with no luck. I would appreciate it if Telkom would properly troubleshoot the issue from their end as it is now evident, that this issue is on Telkoms end with my lines.</p> <p> </p> <p>I would also appreciate feedback as to why communication between myself and the Telkom Social Mediare presentative (via Email and my previous HelloPeter complaint) was halted from Telkoms side.</p> <p> </p> <p>Please let me know if any further information is required from my end.</p> <p> </p> <p>Looking forward to hearing from you at the soonest.</p> <p> </p> <p>Kind Regards,</p> <p>Simon.</p>