Connection issues and bad service

Yet again Telkom failed to resolve my complaint I have called the call centre as I was advised I left an alternative number no one got back to me .Telkom is shooting themselves in the foot by confirming they called me and could not get through that's because most of the time i have no connection I was told previously my contract will be cancelled with no cost payable my me why is it so hard for Telkom to be honest and provide decent service I just regret not looking up reviews on hello peter before I took out the contract