Connection, Fees and Contract

<p>Good morning South Africa</p> <p> </p> <p>895 days ago I did a sim swap from Cell C to Telkom and all I can say is I have not only lost money but I have lost clients becuase of this network. I was a prepared customer until the 31st August 2016 when the Free me contracts got advertised.</p> <p> </p> <p>I have had an aweful incounter with this Network called Telkom. Im not going to tell my story when I was on Prepaid because I always thought they dont value me beacuse I am not a key consumer. Here is my number ********** 621. Dont be suprised if you cant get hold of me however I pay just over R1k a month for this contract.</p> <p>I was advised by one of the consultants (Simphiwe Khumalo-Hauwei Representative) about the Free me 20gig deal, with this deal I will be able to call anyone on any newtork(Unrestricted) and sadly this is untrue. I get 1500minutes however I cant use these minutes the way I was told I will be able to use them. As I said i got my contract on the 31st August 2016 however I came to complain that I was getting billed and the consultant (Bongy Mnchunu-Telkom Represenatative) who helped me told me its because I had airtime when they transfered my sim from prepaid to contract. I asked why my calls were being cut they told me that Telkom has network issues, by the way these were the same iusses I had on my prepared sim however thought these would disapair now that I am on contract but sadly NO that did not happen. I was then told I can leave becuase I didnt have network inside the store anyway. Sadly I came back again within 7 seven days of my compliant. And a complaint was lodged however these consultants(Bongy and Simphiwe) from waterfall did not lodge all my compliants and suddenly my calls were cut and my spending limit slashed.</p> <p> </p> <p>I live in an Advanced LTE and LTE service area however my calls are most of the time cut. So how do I advise someone to use Telkom as a preferred telecoms network. All I can say is dont do it. If you want a better service I wish i coul say i can recommend a network for you however the truth is I can only tell you which telcom network not to use. I say this becuase in my household we have 3 contracts with this Network. So if you can complain 3 times within 30 days of your contact and almost 10 times within 4 months. That company does not give a **** about you so use another company. I will also be starting a social media campaign against this telecom. I have already paid a few influncers to start this campaign in Feb.</p> <p> </p> <p>I am actually writing this here to prove to everyone that Telkom is **** and I already aware that they wont help me because on the 31 December 2016 I was at the store and the manager was to busy to even have a chat me. If they can actually go on the footage of the store they will see how he was conversating and chuckling with his buddy when asked to attend to me. So when you see posters of Telkom airnt **** on high ways and high traffic area's just know that I posted today and nothing happen again. My advise is maybe go to Vodacom pay those high fees and get a better reception.</p> <p> </p> <p>I came to the waterfall store on the 30 Decemeber 2016 and guess what my problems have still not been sloved.</p>