Connection fee charged for no debit order going off

<p>So I am being charged for a re-connection fee because the Telkom's debit order did not go off.... EVER! I see it did not go off the one month and went and payed it in saying they have to check their debit orders. Next month the debit order did not go off and I did not check thinging that the debit order went off. So our internet gets cut off because THEY did not debit my account as it was set up. Now I am being charged a re-connection fee because THEIR debit order did not go off. I am not paying for a re-connection fee that was caused by THEIR accounting department.</p>