Connection down and bad service

My line has been down for a 1 week now and Ive spend so much time on the line with call centre who tell me that technicians are working on the problem and they will contact. I have had no contact at all and have had no questions answered. I have had everything from call centre agents insinuating that I'm lying to mangers cutting me off and being rude and not being prepared to listen to my queries. I receive the same response back every-time "the fault centre will contact you" but yet nothing comes from it.

This is beyond frustrating and just bad service delivery. Telkom is clearly not to worried about this bad service delivery because no one cares to much. When I try make contact with higher management, I get refused service. The call centre managers have no Idea whats happening. So if anyone has had this problem and has a solution please share with me. All I can say is that as soon as fiber is available in my area TELKOM I'm out. I have no more time in my days to deal with this disgusting service and arrogance.