Congratulations, you are officially the WORST OF THE WORST. (Open the champagne)

<p>After giving Telkom the benefit of the doubt for days.... believing them when they said they will fix our problem or that they will get in contact with us(haha), I decided this morning with a good heart to contact Telkom call centre (again, because we don't get any updates from their side, even though on Facebook, on HelloPeter and any other platform they tell me that "SOMEONE WILL BE IN TOUCH") Don't hold thy breath...</p> <p>This is now my THIRD HelloPeter post, don't be fooled, this doesn't scare Telkom, they just carry on feeling nothing for their clients anyway. <br />So here goes, I spoke to someone at the Call Centre, just hung up actually, and after telling us yesterday and the day before yesterday that our problem is being worked on by a technician, the lady I spoke to this morning said that she is going to escalate our problem (which means nothing to us because our problem has been escalated since time began), because there isn't a technician assigned to our case yet. Can you see this? Let me just repeat: A TECHNICIAN ISN'T ASSIGNED TO OUR CASE YET. What the actual fudge Telkom? <br />We don't have internet since the 6th of April, this is my third HelloPeter complaint on which I get a reply every time that sings something like this: "this is confirmation that your query has been received, please note that someone will be in contact with you." <br />I am so sick of hearing this, we are at wits end with this pathetic service, with the complete lack of professionalism and respect for clients.</p> <p>For days we've been living like neanderthals even though we are paying not to live in the dark ages, and still we had hope that Telkom would fix our line, you know Telkom we actually had faith in you. We believed that maybe, just maybe you can pull this one out of the hat. <br />But no luck for us, our faith in you left us a bit embarrassed and still without internet.</p> <p>The call centre agents aren't on the same page guys it's actually so funny how *********** you guys are, the one agent says that a technician and a manager will come out to our premises, the next agent says that they are working on our problem, the other one says that no sorry there isn't a technician assigned to our case yet- this goes to show- it's not only your technicians that are ***********, the system, everything as a whole is not up to scratch. Guess it takes some effort in reaching being this bad so, Congratulations! You are really the worst of the worst: milestone reached!</p> <p>My husband and I made a mutual agreement that if by Tuesday we don't have any internet, we are going to cancel the line, even if we don't have an ISP yet, it is better to pay for nothing and get nothing, than to pay for something and get nothing (that's what we have with you Telkom by the way if you didn't get this. You're not very sharp so if I need to clarify anything else just shout.)</p> <p>We lost a bunch of money this month because of Telkom, but I guess that's one thing you can actually specialise in: *****ING.</p> <p>Thank you for your non-existent service, I must say that this is the only stable occurrence.</p> <p>We salute you Telkom- for doing nothing and still surviving as a company.<br />It really has not been a pleasure doing business with you.</p> <p>Special Regards, <br />Corné (the lady with the 3 HelloPeter posts, 10+ Telkom Facebook page complaints, you know- the lady you guys are avoiding obviously.) </p>