Congestion and high latency to FLORIN DSLAM

There has been congestion and high latency to FLORIN DSLAM since September. I have logged this issue with Telkom since then and yet not reolved. Telkom Technicians keep closing fautls when the issue is still there. I have sent numerous speedtests and tracerts showing the issue. Countless people are complaining about this issue in the area. I have also gone to ICASA to complain about this but Telkom is ignoring them. I am unable to use online gaming or voice communication since September (which is my primary use of the ADSL since September). Can someone pleae address this issue seriously?