TB
Tiaan B

1 reviews | Active since Jun 2015

25 Jun 2015, 18:31

Congested Telkom lines

I've been struggeling with my ADSL connection for months. I'm on a 4Mb/s Mweb premium account. My latency is anywhere between 400ms and 500ms, which is rediculous. <br> <br> I have changes ISP's multiple times, with no luck. I then decided to stay with mweb as they generally provide a good service.<br> <br> Today after contacting mweb customer support for the 1000th time, I finally found out what was causing all the trouble... Telkom's bad lines..<br> <br> At the time of the call, the congestion in my area ( Graaff Reinet, Eastern Cape) was said to be at 97% capacity by the mweb assistant. It is thus evident that the lines in my area never get serviced. More and more people in my area are getting higher speed internet, but telkom cannot keep up<br> <br> I know that I will never be able to win this fight, but something needs to be done to improve the current infrastructure.<br> <br> I challenge Telkom to prove me wrong and show me that they actually care about the consumer and aren't like other companies who's leading this country to colapse.

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Replies (1)
Telkom
Telkom's reply25 Jun 2015, 19:03
Official
Hello Taker48,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team

Best regards,