Congested Exchange/Packet loss/High Latency

It has been about 3 weeks since Telkom installed my ADSL line. Since day one the line has been faulty - I have incredibly high and jittery latency, ridiculous packet loss (40-100%) and VERY slow download (10-15kbps on a 4mb capped/unshaped line). All of which contributing to a mostly unusable service. Browsing is very slow - web pages take between 60-120 seconds to load. It's basically impossible to stream anything and attempting to play any online games is futile. <br> <br> I have logged a few complaints with Telkom. The online fault tracking system says the faults are \CLOSED\". <br> A technician has been sent to my residence. He replaced the box the telephone line goes into and after I should him my latency (ping/tracert), he responded with \"I see there is a problem, but there is nothing I can do unless tells me to do it.\"<br> <br> I have been on the phone with rude, inaudible employees who just passes the buck. I have sent messages on Twitter. What more can I do? Will I be paying for a service that only semi-works for the rest of the year? I know the cause of the issue. EXCHANGE CONGESTION. All I ask is that my line is moved to another exchange.<br> <br> Fault Refs: 539CWK020316 and 552CWK03016. "