JF
Johan F
1 reviews | Active since Aug 2014
16 Feb 2015, 17:14
Congested exchange, AGAIN
About 6 months ago I had a 2mbps Telkom line that was clearly congested, with pings ranging 400-700 every day to local sites and servers. The problem went away for a few months after heavy complaining from my and my ISP's side (Afrihost)<br> The line is now once again unusable throughout the day and late into the night. I will change both my complaint to positive once this gets solved...<br> <br> I also logged a support ticket #647412 on the Telkom site.
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Telkom's replyOfficial
17 Feb 2015, 09:57Hello narfie,
Thank you for your post.
Please note that one of our technicians will be in contact with you to arrange an appointment at your premises so that he can assist further.
Your Social Media reference number is SM89733.
We apologise for the inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for your post.
Please note that one of our technicians will be in contact with you to arrange an appointment at your premises so that he can assist further.
Your Social Media reference number is SM89733.
We apologise for the inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,
Telkom's reply17 Feb 2015, 09:57
Official
Hello narfie,
Thank you for your post.
Please note that one of our technicians will be in contact with you to arrange an appointment at your premises so that he can assist further.
Your Social Media reference number is SM89733.
We apologise for the inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for your post.
Please note that one of our technicians will be in contact with you to arrange an appointment at your premises so that he can assist further.
Your Social Media reference number is SM89733.
We apologise for the inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,