CONFUSION AT TELKOM - THEY DO NOT KNOW WHAT IS HAPPENING ON THEIR SYSTEM!!!!!

What a horrible experience! My husband was contacted by Telkom, he was due for an upgrade, they phoned him on 23 June 2020, it went through for vetting, they said it would take 4-7 days. He phoned Telkom, to check on his delivery status, they informed him then, which is the ridiculous part, he did not hear from them, they said it has been declined due to an outstanding amount. He spent more than an hour back and forth different departments, the one department is saying the other department is lying, making calls back and forth. For a CUSTOMER to hear that one of THEIR departments are lying and vice versa, is NOT something a CUSTOMER wants to hear, it boils down to BAD SERVICE DELIVERY. At long last, he got hold of a consultant that had brains, the consultant could check the system, the same system the other 10 consultants was also checking, he was then advised that his WIFI was set for EFT, not Debit Order, as he asked, that was affecting his profile. This is PATHETIC!! Telkom could not even contact him regarding the WIFI that is as EFT???? What service is he paying for?? I guess none. We need urgent feedback from Telkom, regarding their faulty system and the fact that they do not know what is happening on your profile when THEY contact you. You have one loyal customer that is now one VERY UNHAPPY customer.