Confusion at Telkom

<p>I had a 2MB uncapped line activated on the 27/05/2016 and since it's incepetion it has not worked as adverised.On the second day of use the line speed was below 450kbps.I phoned telkom agrents constantly for feedback & each time had to repeat the same information even though each different agent promised to capture my schedule & other pertaiment details & save them on their log and despite having my cell number I had technicians arriving without phoning through when I'm at work at odd times.</p> <p>I was given a Telkom commitment date by a call agent on the terchnician's word that the line would be fixed on 08/06/2016.This date was than moved to the 14/06/2016.</p> <p> </p> <p>On calling on the 13/06/2016 an agent told me that line is syncing correctly at 2mb speed which I wanted to confirm with my data service provider who did a test on their side & found that this is not the case.THe line was not yet fixed.</p> <p><br />My data service provider contradicted the tale that the Telkom agent was trying to sell me:</p> <p><br />SNR=signal/noise<br /> 6db or below SNR is bad,you will experience no sync,or intermittent sync problems.</p> <p>My line strenght is at 6db</p> <p>2mb line sync speed should be 2272kbps & mine is syncing at below 1200kbps intermittenly</p> <p> </p> <p>I than passed this information onto the Telkom agent who admitted that he was still trying to log onto his system so my confusion stems from how can he confirm my line is actually working if he himself cannot log to check.</p> <p> </p> <p>my line sync at 1200 kbp kbp (intermitten)<br />correct sync at 2084 kbp</p> <p>Escalation ***</p> <p> </p> <p>Thank You</p> <p> </p> <p> </p> <p> </p>