Confusion at Tekom Part 2

<p>Telkom appears to have an automatic fault reporting system that does not work,it promises a reference number within the hour & yet no reference number has been ever been received on my telkom moblie cell phone regarding my faulty Telkom adsl line that gets fixed sporadically,behaves correctly intermittenly for a day than unravels to faulty status once more.</p> <p> </p> <p>In reference to Telkom social media corresponence please followup on your mails as it's not polite to not followup on customer complaints.</p> <p>Interaction REF: AI ********** </p> <p>Elscalation Reference Number:866463</p> <p> </p> <p>I would highly appreciate a swifter response as the last repair took just over 2 weeks to repair which has once more stopped working worse than before.</p> <p> </p> <p>Thank you.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>