Confusion and nobody knows whats going on...

<p>I Requested a 10mbs adsl uncapped package from telkom as it is on special for R799 all inclusive. Technician came to install the new telephone and adsl line on the 19 November 2106. The line was faulty from the get go, as it was going off and on the whole time. My voice line was not working at the time either. From that day, there were three different technicians at my residence, trying to sort the problem out, as they responded that the problem is underground so it needed to be allocated to that department to fix and then try and resolve this issue. Last week Telkom charged me R2200 +- for this service. I only recieve 4mbs as the infrastructure doesnt allow me to have 10mbs and the 2nd technician who came to my house, phoned telkom and told them to ammend my order on their system so that it reflects as 4mbs. I logged a fault at 28November 2016 to say that this problem have still not been fixed. Last week i went to hillcrest telkom to try and resolve this billing issue. They gave me the phone to talk to the financial department. They said i was being billed for a 10mbs ect ect. Eventually i had to log a dispute for this service as i am not paying ANYTHING for a service which is not working. I have recieved a message today stating that i owe telkom R1900. I spoke to the financial dept today again and still this issue have not been resolved. I am not paying for any service as my line is STILL failty and my voice line still doesnt work. Internet goes on and off every 15mins sooo it's pointless of me even having a service which i cant use. I dont mind paying for something i use, but i need to speak to someone who can resolve this issue and my problem at my resisldence. I have since cancelled my first debit order and i wont be paying anything untill everything is resolved. </p>