Confusing Telkom..

I have never had issues with Telkom, I tried out different ISP's and was not as satisfied as I was with Telkom.

Until I try to upgrade from 10Meg to 20Meg uncapped internet..

It started with me needing to order 3 times due to the order just being cancelled.. After that the Openserve Technician comes to my house and installs the new router and provides a good service, according to me.

Three hours later, the doorbell rings and there's a courier outside waiting for me to pick up another router. He couldn't return the router and i need to log a call for someone to come pick the router up again.

Until today I still do not have the 20Meg uncapped internet as I apply for as there was something wrong with the account from Telkoms' side..

Last night I phone the call centre and ALL the technician can do is do a port reset and logg a fault. Not very thorough in checking for problems on the line if you ask me. Now we logged a call and when the technician comes out and finds nothing wrong, I will be charged with an unnecessary call-out fee. How is that possible that I must be charged even though the line was NEVER performing as it should be from the get-go. (Me saying "when" the technician comes out is being very positive as I read some of the other reviews and its clear there's no such thing as "escalate" or "technician will contact you".

I could never understand how people complain about Telkom so much, as I never had issues with them. But this upgrade of the line has opened my eyes. Its frustrating as you need to phone back and forth constantly between 10213 and 10210 as they don't want to do one anothers' work and keep a customer happy, let alone doing their own work it seems.