1 reviews | Active since Feb 2012
Confused Telkom service offering
<p>I initially added ADSL service to my land line. After requesting for disconnection of service of ADSL 24 months later I have had numerous interruptions in service. Telkom staff are unable to only disconnect the ADSL service. After disconnection they reinstated my line in December 2016 but another staff member disconnected my line in January 2017 again. Have spent hours on the phone listening to absolutley terrible music playing on Telkom side whilst dialling from my cellphone. Need to be reinstated for time and costs and invconvenience</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi, Thanks for reinstating the line which happened about 2 weeks ago. Please ensure that I receive a credit for all services from 15 December 2016 up to date and that I am not charged for installation(fault of Telkom). Further to that please credit my account for R180 being 60mins @ R3 for having to use my mobile to get Telkom to respond and resolve.
Hi, Thanks for reinstating the line which happened about 2 weeks ago. Please ensure that I receive a credit for all services from 15 December 2016 up to date and that I am not charged for installation(fault of Telkom). Further to that please credit my account for R180 being 60mins @ R3 for having to use my mobile to get Telkom to respond and resolve.
Still no feedback on the credit due to me for the time I was without service yet I was being charged.
Still no feedback on the credit due to me for the time I was without service yet I was being charged.
Still no reply and still no credit passed as requested in my prior reviews - Telkom giving a no care attitude
Still no reply and still no credit passed as requested in my prior reviews - Telkom giving a no care attitude