TL
Toeghfa L

1 reviews | Active since Nov 2015

16 Nov 2015, 10:52

CONFUSED TELKOM

I don't even know how to capture this.<br> <br> On the 10 October 2015 I walked into Telkom store where Fawaaz was very eager to help. I wanted a new contract from Telkom. Fawaaz then ported my number before my contract was even approved. I was then assured that in 48 hours this will be sorted out, so I go into store the Monday since my contract was now approved all they need to do is put my current number on my contract. This was completely too much for Telkom to handle, since my phone number was ported to Vodacom. The last time I had a contract with Vodacom was 2009. I personally went to Vodacom to sort out this mess. Telkom still has still not responded to me about when my number will be ported to the contract. I get a call with a better excuse everytime I enquire, the technicians this , and it must be escalated etc etc. It has been more than a month I still have nothing sorted but yet Telkom has billed me, I guess they need my money since its rocket science to port my number onto my contract.

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Replies (1)
Telkom
Telkom's reply16 Nov 2015, 12:42
Official
Hello toeghfaleite,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM168142 .

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team

Best regards,