Confused staff members. Kenilworth center. (cape town)

So where do I start decided to take my cell phone into the branch which is located in Kenilworth center. I arrive at 13:04 pm on 7th of December 2017. Upon arrival one of the Telkom store staff members greet me his name is Cheslyn I explain to him that my phone needs to be repaired. I am on a contract with Telkom everything went smooth. Then the time was 13:45 pm still standing in a line which Cheslyn advised me to stand in I was getting impatient. Then finally I got served explain to the consultant what is the reason for my visit today, he cut me off immediately advising that I was standing in the wrong queue. I got so upset I had no choice but, to make a mockery in the store in regarding the service. No one seems to help me or acknowledge my problem. So I got called to the manager or whatever her position is explaining to what my issue was she then help me to her best ability I really appreciated the effort. Then as you know I suppose to be in another queue she then advised the tech to help which he also had customers waiting. Then out of the blue one of the customers shouted ¨I was here before him ¨ we got in a short argument which I allowed her to rather go before me. Then I was waiting in that line again not serve as yet. Is 14:00 pm my problem is not resolved I needed to go back to work because Telkom is so fast to take your money, but when you have an issue you need to wait long which is unacceptable. Any company the most important reason for success or failure is determined by CUSTOMERS without them you don't have a business. NO CUSTOMERS NO MONEY NO MONEY NO BUSINESS. After everything, i rather decided the best thing do is leave before I walk out of the door one last time just to advise Cheslyn that he was wrong suddenly he got an attitude. I gave him a nice lecture in regarding customer service and how vital it is, he then shocked me by telling me that ¨HE DONT WORK FOR TELKOM¨ but he has a t-shirt on with Telkom name on it. I was surprised because everyone heard and nobody said anything how can we trust going in a store knowing that we are getting our issues resolve can we really trust these people. If I was in his shoes and my boss heard what he said to a client my entire career will be in jeopardy. There are thousands of people that can replace you in a blink of an eye be grateful for what you have and make the most it. I will never recommend Telkom to anyone!! No upgrades never.

I will prob get a response from Telkom next year this time.