confused staff

Im very curious to know if Telkom/8ta trains their staff. I paid all the outstanding monies friday morning 4 days later im still waiting for my line 2 be opened. 1 consultant will tell you to wait for 24 hrs, the next 48 hours, the next 72 hours, one minute you have to wait for 7 days for collections, the next send a proof of payment to [Email Removed] the next they are not allowed to take proof of payments anymore. 90% of the time when i speak to consultants they dont know whats going on. can i have my line reopened abeg, its urgent