Confused ineffective and unhelpful

My phone was ****** on a Sunday. I phoned the call center twice that day. The first time I phoned to blacklist the phone and get a reference number, the 2nd time in the evening coz I didn't receive the sms of the reference numberon an alternative number that they requested. I wait all week then phone again only to find out that the people who previously assisted me used an alternative cell number that was requested to receive the itc reference number on as the sim in my ****** phone which was not the case, this was a number that was asked for so that I may receive the reference number on. The lady I spoke to this time explained that because this was not a telkom card they could not blacklist the phone. Did the other call center agents even care to listen to the call or know what the damn hell they were doing. Telkom mobile service generally sucks. Bad service delivery, billing issues n now they can't even log a complaint properly. This lady that I spoke to now seemed to know what she was doing.

Train all your staff to be able to deal with customer complaints.