1 reviews | Active since May 2014
CONFUSED & ANNOYED
<p>I think Telkom are playing the fool with us. Its been three weeks since we requested our business telephone be transferred. During our absence, they came and installed a residential phone. Now we sitting with two numbers one residential and one business. WHY GIVE US A RESIDENTIAL PHONE ???? We were not even present when they installed it. Therefore, the Technician just installed it and left. Surely, they can see it is a SHOP and not a residence??? In the meantime no one has transferred our business line. PLEASE we are loosing customers as they cannot contact us. We need Telkom to take away the RESIDENTIAL line they installed and transfer our BUSINESS line. Why do they do this to a business? Every day we either send emails, or telephone. We have had so many different stories told us and so much lies. <br />So many reference numbers given. We get messages etc. but still nothing happens. PLEASE Telkom, you are harming our business. Stop letting the call centre operators tell us a whole lot of ******* just resolve our request PLEASE. No Telkom line for us means no business, we already paid 2 casual staff off.</p>
We thought you may have helped us.
Yesterday we got a call from someone in East London called Daniel, then he showed up with a young lady (must be a technician), he then indicated that he may be able to assist, he would go and speak to his boss.
We then got a phone call to say we must go in to Vincent Park, East London's branch of Telkom. So I did.
Only to be told that they cannot assist with any landline queries as their computers were down because the technicians were on strike. When I asked for the manager, I was told the manager, Gloria is also on strike.
So, they made us make a trip into town for nothing and we are still not resolved.
Telkom still have the cheek to send us a message to rate their service. ARE YOU JOKING? WHAT SERVICE?
What is our next move now?????????????????? our business is suffering.
We thought you may have helped us.
Yesterday we got a call from someone in East London called Daniel, then he showed up with a young lady (must be a technician), he then indicated that he may be able to assist, he would go and speak to his boss.
We then got a phone call to say we must go in to Vincent Park, East London's branch of Telkom. So I did.
Only to be told that they cannot assist with any landline queries as their computers were down because the technicians were on strike. When I asked for the manager, I was told the manager, Gloria is also on strike.
So, they made us make a trip into town for nothing and we are still not resolved.
Telkom still have the cheek to send us a message to rate their service. ARE YOU JOKING? WHAT SERVICE?
What is our next move now?????????????????? our business is suffering.