Confused Agents

My telephone line does not work. I am able to receive calls on my landline, but not make any. I receive a \You are not authorized to use this service"message when I try to make calls. <br> <br> A technician who came out to attend to my ADSL fault said that there is a call+ block on my line and that I need to either phone 10217 or goto a branch to request them to remove the block. I called 10217- and the call simply gets cut when you try to speak to an agent. <br> <br> Went into the branch and fault was logged against it. I received a call from an agent to assist and she told me I need to go into a branch to sort this out... How nonsensical is that?<br> <br> Finally I started receiving SMS's saying that a technician has been assigned to my fault and that it will be attended to. The technicians are calling me and have no knowledge of my Landline issues and only seem to be focused on ADSL faults (of which I have none currently) as this is what they were instructed to attend to.<br> <br> I will not walk into a branch or waste another half an hour on the phone waiting for a call center agent to pick up. This needs to be resolved immediately as I have not had telephonic services since 13 October!!!"""