Confused agents

<p>I have had a number of agents calling me from telkom, trying to upgrade my contract. two weeks ago, I finally agreed, effective from this morning, however this morning when I did a balance check, on my wifes and my phones, everything is upside down. When I called into the call center, no one could help me and they said that there is no record of the upgrade we agreed to.</p> <p> </p> <p>Very annoying ...</p>