Confucious Telkom

Telkom failing to remove an already ended contract and yet provides a new contract and now running with 02 parallel accounts for 02 months. Been trying to solve this problem since 15 February 2018 to date no solution..only more problems on top of existing ones... Paying for two numbers; yet router can only use 01 number... Please advise, who is the Senior Manager responsible for us to contact as already fed up with call centre after call centres, who clearly do not know; what or how telkom works!!!!! the right hand does not know what the left hand is doing... all telkom staff do is to contradict each all the time, they call you and tell you either of the following / it is cancelled / not it is not, it will self cancel / we give you a new sim card / nor you need to cancel / we will refund your account / we will credit your account, just continue to pay / no we cannot refund you / no you should have filled a form / no you need to do it online / no we will call you back./ We will cancel etc etc etc ///////