Conflictingg statements

I app**** for a Huawei y6 on the Telkom store. I subsequently recieved a call from an agent who took me through the process and approved the whole thing. I was further informed that money would be debited from my account within 24hrs but after that period nothing happens. I then call Telkom to find out what's happening and I'm told to send my details. I dilligently do as requested and 30 seconds after that I received a message saying that your application has been declined. How can you approve my application and instruct me to ensure that the debit order goes through then you come back and tell me that I have been declined. That's confusing and irritating. What makes it worse is that I am not advised as to why I have been given 2 conflicting responses on the same issue. Ahh Telkom, you do know how to chase a customer away