Confirmation letter stating my account is paid in full and closed

I have paid the settled my outstanding account and have been emailing constantly for my confirmation letter stating my account is paid in full and closed. I also want the default removed from my ITC name.

The last conversation was that P&P today was, they waiting for Telkom to issue them with the letter but nobody bothered to convey this onto me or bothered to inform me.

Nicole Verkuil