CONERN,COMPLAIN

My name is Puleng Monovia Thembani I have had a mobile contact with telkom for more than 3 years now. since I had a contact with them we were working good together with my first contact.i even have 2 contracts with the one of which is a Sim data contract for R50 another one is roater and Sim contract for R150.they would normally debit R210 to R230 depending on how any calls I had made in a month.now since month end January 2025 they started debating R816 form account. I went to their branch and I was told that I purchased a once off date of R495 hence the amount of R816 is debited from my account.i told the store assistant that I know nothing about the matter but he couldn't assistant me.again month end Feb 2025 the same amount was debited from my account.i went straight to the bank to reverse this month and last months debt orders.i then used my easy pay number to pay them the amount I know they normally debit fro my account I even made it a bit more than what they normally debit but now they are sending text messages that are threatening again after a week or two from going to the branch to complain they blocked my main account Sim.they have never called me since the incident as they have an alternative number and as they normally do when they have promotions.i am currently left with 5 months before my contact ends with hem.i don't know what to do as it doesn't even help going to their branch.i am not the only customer with such issues with Telkom even my colleagues are also going through the same. Hope to hear from them soon.