Condoning *****!

<p>For two years your company deducted monies (R13k in total) from my account due to some ********* opening a mobile account on my name. I put stop orders on the debit order but your debt collection company reverses the orders. For 6 months I have tied to resolve the issues with your Berea branch(Musgrave Mall) and with Johannes Simelane, CFE, from your Credit Management ***** Centre however your non-action and poor communication and lack of timeous response has lead me to escelate the matter to all social spaces.</p> <p> </p> <p>I sent an email to Johannes after he admited that it was ***** and after he advised me that the matter will be resolved. I reminded him that the monies must be paid ASAP and that we should be compensated for the the interest lost on those monies had it been in my bank account and equally should we be compensated for the poor service we had recived up and untill that date. He didnt respond and neither did Magda Schultz whom he copied into the email.</p> <p> </p> <p>Besides that the issue involves ***** that occurred under your gaurd or lack thereof, as an exisiting Telkom customer I thought that we would receive marginally better service. I was wrong! Your poor internal controls and procedures has lead to this ***** and your attention in resolving the matter highlights to me that you have serious issues which have not been addressed and as a result you create the perception that you condone these type of scenarious.</p> <p> </p> <p>This message serves you as notice that if Im compensated fully then I will escelate the matter to a legal platform.</p> <p> </p> <p>I look forward to your response!</p> <p> </p> <p>Regards,</p> <p>Werner Geere</p> <p> </p>