Concomitant staff Case np:***0
<p>Telkom has the most incompitent stuff and a messed up billing system. My account fell into arreas in Feb 2017 and my month debit order is for R316.50 on the 20th of every month. My telkom account has since been in shambles. I had a debit order of R833 go off my bank account. which no one can breakdown what this amount comprises of. The automated system tells me i will be debited R1500 at the end of April 2017 and call center agents tell me i will be debited my normal R316.50 but based on the level of poor service i do not tust the call center agent as the seem to be clueless on the advise they are giving. Finally my debit order are not going on the contract date which is the 20th of every single month instead i am getting debited at the end of the month and i did not make changes to my debit orders. A debit was supposed to have gone off on the 20th of April 2017and fourdays later nothing has gone off. Below are a list of staff i spoke to with the names and times since the call center has no reference numbers for calls recorded. </p> <p> </p> <p>ref: Maxine 2017/04/18</p> <p>ref:khanyisele 11:53 2017/04/19<br />ref:xoliswa 17:34 2017/04/20<br />ref:Unathi 16:38 2017/04/21</p> <p> </p> <p>I want a call from telkom breaking down why i was charge more than double the fee and i also want an explantion as to how am i going to be reimbursed the money that i am loosing out on due to the fact that i paid for a full month and only getting access to my line from today 24/04/2017 which means that i only have 7 days to use up the total of 20gig that i have which is impossible. it was not my doing that the line was not opened up in time as soon as the payment was showing in telkoms account from 11 of march since. </p> <p> </p> <p>I also want a further assurance that i will not be charged an amount more that the normal agreed amount of R316.50</p> <p> </p> <p>My final demand is that i want an explanation as to why is telkom not debiting on the date that i have informed the to debit.</p> <p> </p> <p>Telkom is really really unprofessional as an organisation pertaining to the relationship with its customers and i actually do not exepect them to give me a call back. </p>